Mediation and Conflict Management
The dispute resolution field is among the fastest growing in the United States and worldwide. Courts are mandating mediation in small claims and circuit courts, and juvenile and family relations contexts. In addition, theory and practice are quickly evolving in international, business, school, environmental, health, e-commerce, technology, family, and other arenas.
Mediation and Conflict Management teaches skills used by professional mediators, negotiators and conflict managers. In this dynamic and fast-paced course, participants learn how to better negotiate and manage their own conflicts as well as mediate those of others.
When: Winter 2010
Saturday and Sunday, January 23, 24 and
Friday, Saturday, and Sunday, January 29, 30 & 31
All five days, 8am - 5pm
Where: Southern Oregon University, Ashland, Oregon. Refreshments will be provided.
Designed for:
- counselors
- social workers
- managers
- criminal justice personnel
- educators
- medical personnel
- attorneys
- social service personnel
- planners
- e-commerce managers
- psychologists
- anyone who wishes to enhance their conflict management and mediation skills
You will learn:
Advanced communication skills such as anchoring, normalization, mutualization, reframing, structuring issues, and strategic questioning.
Negotiation and conflict management skills such as interest-based bargaining, the transformative approach, creating options and establishing ground rules.
Mediation techniques such as balancing power, uncovering hidden interests, caucusing, assessing options for settlement and writing agreements.
Format includes lecture, discussion, demonstration and role play practice with coaching.
Topics Include:
- Dispute resolution theory
- Conflict and power
- Conflict theory
- ADR models
- The MACBE Model
- Negotiation: Theory and process
- The negotiation process
- Interests vs. positions
- Strategies and tactics
- Creating options
- Reaching agreements
- Communication skills and techniques
- Empathy and validation
- Expansion
- Ordering and grouping
- Generalization and normalization
- Mutualization
- Hypotheticals
- Anchoring
- Reframing interests and issues
- Nonverbal communication
- Confronting
- Questioning
- The mediation process
- Stages of the mediation process
- Cross-cultural and gender awareness
- Guidelines for mediating
- Ground rules and safety concerns
- Defining issues and generating options
- Balanced positions and building trust
- Using the conflict grid
- Caucusing
- Assessing options for settlement
- Formalizing settlement
- Shaping and writing agreements
- Mediator competencies
- Balancing power
- Resolving impasses
- Power, control and abuse
- Alcohol and drug abuse
- Confidentiality and reporting requirements
- Community mediation
- Mediation ethics and practice issues
- Ethical issues and standards of practice
- Ethical dilemmas
- Interacting with the court
- Communicating with attorneys
- Oregon mediation statutory and regulatory materials
- Professional organizations
- Careers in dispute resolution
The mission of the Dispute Resolution and Conflict Management Program is to create and support a community of scholars and practitioners that will encourage and enhance the field of alternative dispute resolution.
