You have the right to:
- Impartial access to treatment or accommodations that are available or medically necessary, regardless of your race, creed, national origin, sexual orientation or sources of payment for care.
- Considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity.
- Ask and be informed of all charges prior to receiving care.
- Have a person of your own gender present during a physical examination, treatment or procedure that is performed by a health professional of the opposite sex.
- Obtain from the practitioner responsible for coordinating your care, complete and current information concerning your diagnosis (to the degree known), treatment, risks to treatment, and any known prognosis.
- Request a practitioner of choice, within the limitations of scheduling and medical need.
- Refuse treatment to the extent permitted by law. If your refusal of treatment prevents the provision of care in accordance with professional standards, you will be asked to sign a Refusal of Treatment form, and the practitioner may terminate the relationship with you upon reasonable notice.
- Ask for and receive an itemized list of your charges and have them explained to you.
- With appropriate release review your record, with a provider present to address any questions or concerns, to request in writing to have any information you consider erroneous be changed. The provider has the right to refuse your request.
- Give written permission to release records to other care providers.
- Receive services if have fewer than 6 credit hours and choose to pay the health fee.
- Submit a complaint or compliment on an INFORM US form.
- Meet with the Director to express your experience(s) within the SHWC.
You are responsible for
- Completing and turning in your Comprehensive Health History form including required information on measles immunity and emergency contact information.
- Providing, to the best of your knowledge, accurate and complete information about present and past complaints, illnesses, hospitalization, medications and other matters relating to your health.
- Reporting changes and communicating concerns regarding your health to the responsible or available provider.
- Asking and seeking information until you can indicate you understand your diagnosis and treatment plan.
- Following the recommended treatment plan.
- Keeping scheduled appointments or calling ahead to reschedule or cancel your appointment Not showing for an appointment will result in a $20 no show fee that will be billed to your student account.
- Accepting health consequences if you do not follow the treatment plan.
- Asking for an itemized bill, if you wish to bill the student insurance plan or any other major medical insurance plan.
- Asking any questions regarding charges placed on your account and for payment to your SOU account.
- Reading and understanding your Basic Insurance Plan benefits.
- Providing directory information for any previous provider you authorize us to get records from.
- Informing your provider or front desk personnel of any anticipated changes in enrollment status or contact information.
Students who have complaints or compliments may fill out an
"Inform Us" form or request to meet with the Business Manager or Director to report concerns.