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Southern Oregon University

We highly recommend that you read this as soon as possible so you will be ready in case of emergency. You will find a list of "Self Help" solutions. Aside from the emergencies that we would like to prepare you for, there are also a number of maintenance issues that come up regularly. Following the "self-help" steps first not only saves time for our maintenance team, it helps to eliminate inconvenience, discomfort, and potential delays for you and can prevent problems that you might be charged for.

For your own safety, it is important that you know where to find and how to operate...

  1. ... the fire extinguisher
  2. ... the smoke detectors.
  3. ... the circuit breaker box
  4. ... the water shut-off valves

Other features in your residence you may want to look for are:

  • Humidistat (usually near bathroom; controls humidty level in Phase I apartments)
  • Heater reset buttons (behind grilles of apartment heaters) - click the following link for a picture: Heater Reset
  • Pilot lights (houses) Note: Not all gas appliances use pilot lights
  • Water heater (do not adjust temperature yourself)
  • Garbage disposal reset button (under kitchen sinks)
  • Sprinkler heads (Phase I apartments only): These are very sensitive, so please do not hang mobiles or other items from them or expose them to open flames.

Finally, if self-help measures don't work, please don't hesitate to complete a work request at http://www.sou.edu/housing/maintenance, or to call the office or resident managers in a real emergency. Emergency numbers are listed below.

Please understand that the maintenance team will prioritize work requests based on the severity and potential impact of each problem. Providing access will make it easier to schedule your requests; or, if that's not possible, be sure to provide a phone number where you can be reached at all times.

Phone numbers
Emergency: 911
Police (non-emergency) 541-488-5305
Family Housing Office 541-552-8230
Resident Managers (cell) 541-944-3625
Power Problems (City of Ashland) 541-488-5357
AVISTA (gas) 1-800-227-9187
Qwest (phone repair) 1-800-573-1311