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Southern Oregon University

The days of standing in line at the Enrollment Services Center to pick up a refund check are over!

SOU no longer disburses refund checks from the Enrollment Services Center. Instead, with your multifunction SOU OneCard, you choose the way your refunds are delivered.

Two options are available to you:

  1. Direct deposit to your SOU OneCard.
  2. ACH deposit to the bank of your choice.

Your SOU OneCard is sent to you by mail. This is critical: Make sure you do not accidentally discard the SOU OneCard. Because it can also function as a debit card, you might confuse your ID card with other card offerings that arrive in the mail. Once you receive your SOU OneCard, you must log on to SOUOne.com to activate your card. Activation is required to select your financial aid refund option and access many campus services. To avoid any delays in campus services, it is important to activate your card immediately after it arrives in the mail.

We've anticipated questions you may want to ask and provided the answers below. Please do not hesitate to contact us if you have additional questions: visit SOUOne.com or e-mail SOUOne@sou.edu. If you prefer, you may stop by the Enrollment Services Center (Britt Hall, Room 230) Monday through Friday from 9:00 a.m. to 5:00 p.m., or call Enrollment Services at 541-552-6600.

What happens if I choose direct deposit of my refund to my current bank account?
You must activate your SOU OneCard and select the option to have your monies directly deposited into another bank account. Then simply print, complete, and mail the Third Party Form (available at SOUOne.com) to the address indicated on the form. Once the transfer is made, your own financial institution may take one to three days to make these funds available to you.

What happens if I choose direct deposit of my refund to a OneAccount?
You must activate your SOU OneCard and select the option to have your monies directly deposited into your OneAccount. When your monies are made available by SOU, your funds will be deposited into your OneAccount the next day. When money is deposited into your account, you will receive an e-mail confirmation. With money in your OneAccount, the SOU OneCard also serves as a MasterCard Debit Card: you can access your money from ATMs, make purchases anywhere MasterCard Debit is accepted, and transfer money electronically. In addition, you will be able to see the details of your OneAccount by accessing your statement at SOUOne.com.

Are there fees associated with using a OneAccount?
Yes, there can be usual and customary fees associated with the OneAccount. If you use an ATM machine that is not a designated ATM machine, you will be assessed a fee by that specific institution in addition to a $1.50 per transaction fee. ATMs are located in the Stevenson Union and in Cascade Complex and a third ATM is scheduled to be installed at the Higher Education Center in Medford.

If you initiate a debit purchase, by entering your PIN number instead of a signature-based debit card transaction, you will be assessed 50 cents per transaction. A complete list of fees is available at SOUOne.com.

Is there a maximum amount I can withdraw on a daily basis through a OneAccount?
Yes, there is a maximum daily ATM withdrawal of $500 and a maximum limit of $2,500 on any signature-based debit card transactions.

What happens if I never activate my SOU OneCard and I am due a refund?
Your refund will be sent by paper check to the address entered at SOUOne.com. Log on to activate your card and select your payment method. If you prefer a paper check, make sure your preferred address is up to date.

What happens if I incur charges at SOU after my financial aid refund check is processed?
You will be sent a billing statement or reminder if any additional charges are incurred after your refund is processed. You are responsible for payment of these charges by the published due date. All billings, in email or hard copy, are sent on or about the 10th of the month. The first two billings of each term you will receive a statement if you owe $5.00 or more. If you owe $4.99 or less, you will receive a reminder in student email to check MySOU for your updated account summary, account balance, and amount due. The third billing of each term no statements will be mailed. You will receive a reminder in student email to check MySOU for your updated account summary, account balance, and amount due.

What if I have questions concerning my banking options?
The fastest and easiest way to get answers to your questions is through Easy Help at SOUOne.com.