{"id":218,"date":"2020-11-20T15:43:08","date_gmt":"2020-11-20T23:43:08","guid":{"rendered":"https:\/\/sou.edu\/student-services\/?page_id=218"},"modified":"2025-10-03T11:32:18","modified_gmt":"2025-10-03T18:32:18","slug":"past-due-and-delinquent","status":"publish","type":"page","link":"https:\/\/sou.edu\/student-services\/accounts\/make-a-payment\/past-due-and-delinquent\/","title":{"rendered":"Past Due and Delinquent Accounts"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xiaw-8c4c53af203f7753e18b981d92db28ed\">\n.avia-section.av-xiaw-8c4c53af203f7753e18b981d92db28ed{\nbackground-color:#f3f3f3;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-xiaw-8c4c53af203f7753e18b981d92db28ed main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_submenu  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-218'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8\">\n#top .av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8{\npadding-bottom:0;\nfont-size:36px;\n}\nbody .av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 .av-special-heading-tag{\nfont-size:36px;\n}\n.av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-khqwshy8-6317a99ee85eb77d320d9444d2437cf8 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Past Due and Delinquent Accounts<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div class='clear'><\/div><div id='sub_menu1'  class='av-submenu-container av-khnsiu32-46d39f677051d5e2807335d42a6cb832 alternate_color  avia-builder-el-2  el_after_av_section  el_before_av_submenu  goofy-foot no-border finaid-nav av-sticky-submenu submenu-not-first container_wrap 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id=\"style-css-av-khntgwmc-7c0d45ace3eebb68c5ae5c01e528a388\">\n.avia-image-container.av-khntgwmc-7c0d45ace3eebb68c5ae5c01e528a388 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-khntgwmc-7c0d45ace3eebb68c5ae5c01e528a388 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-khntgwmc-7c0d45ace3eebb68c5ae5c01e528a388 av-styling-no-styling avia-align-  avia-builder-el-7  el_before_av_heading  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><picture><source srcset=\"https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts.webp 1200w,https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-300x100.webp 300w,https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-1030x343.webp 1030w,https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-768x256.webp 768w,https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-705x235.webp 705w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" type=\"image\/webp\"><img src=\"https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts.jpg\" height=\"400\" width=\"1200\" srcset=\"https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts.jpg 1200w, https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-300x100.jpg 300w, https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-1030x343.jpg 1030w, https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-768x256.jpg 768w, https:\/\/sou.edu\/student-services\/wp-content\/uploads\/sites\/30\/2021\/03\/SOU-Past-Due-and-Delinquent-Accounts-705x235.jpg 705w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" class=\"wp-image-1425 avia-img-lazy-loading-not-1425 avia_image  sp-no-webp\" alt=\"SOU Past Due and Delinquent Accounts\" decoding=\"async\" fetchpriority=\"high\" itemprop=\"thumbnailUrl\"  > <\/picture><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b03fe-31a79027071c0d1dd067bdf17517c080\">\n#top .av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080{\npadding-bottom:20px;\nfont-size:28px;\n}\nbody .av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080 .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-b03fe-31a79027071c0d1dd067bdf17517c080 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-b03fe-31a79027071c0d1dd067bdf17517c080 av-special-heading-h2 blockquote modern-quote  avia-builder-el-8  el_after_av_image  el_before_av_textblock  av-inherit-size'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Past Due and Delinquent Student Accounts<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-khntjgto-3220c564a46c39b33f7ecf6bcf470043 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Purpose<\/h3>\n<ul>\n<li>To assist the individual student account holder in meeting his or her financial obligation to Southern Oregon University.<\/li>\n<li>To establish guidelines for the timely collection of past due and delinquent student accounts.<\/li>\n<\/ul>\n<h3>Persons Affected<\/h3>\n<ul>\n<li>Any individual with a student account in the Banner Student Information System at SOU<\/li>\n<li>University personnel responsible for the administration of this policy<\/li>\n<li>Any private counsel or private collection agency employed by the university for the purpose of debt collection.<\/li>\n<\/ul>\n<h3>Policy<\/h3>\n<p class=\"heavy-man dig-4\">It is the policy of SOU to:<\/p>\n<ul class=\"pop-4\">\n<li>Protect the financial interests of the institution.<\/li>\n<li>Enact and implement financial policies which extend services to students in an equitable and fair manner.<\/li>\n<li>Provide financial assistance programs to students whenever possible to the extent that institutional resources permit.<\/li>\n<li>Although we prefer not to use such remedies, it is the policy of SOU to institute collection procedures when the Revolving Charge Agreement or individual payment arrangements are unproductive.<\/li>\n<\/ul>\n<h3>Definitions<\/h3>\n<p>A student or student account holder is any individual who has incurred any charges, fines, or penalties at SOU.<\/p>\n<h3>Responsibilities<\/h3>\n<p class=\"heavy-man dig-4\">The student account holder:<\/p>\n<ul class=\"pop-4\">\n<li>It is the responsibility of the student account holder (a) to provide the university with a current address and phone number and (b) to contact the office of Business Services-Student Accounts and Balances located in Churchill Hall: phone <a href=\"tel:+15415526562\">541.552.6562<\/a>, fax 541.552.6573, or <a href=\"mailto:studentaccounts@sou.edu\" target=\"_blank\" rel=\"noopener\">studentaccounts@sou.edu<\/a> (new students)\/<a href=\"mailto:studentbalances@sou.edu\" target=\"_blank\" rel=\"noopener\">studentbalances@sou.edu<\/a> (continuing students) if he or she will have difficulty meeting any payment deadlines.<\/li>\n<li>The student account holder is responsible for all interest, fines, penalties, and collection costs associated with a past due or delinquent student account.<\/li>\n<li>The student account holder is responsible for the amount owed, even if the student no longer receives bills from the university.<\/li>\n<li><span class=\"heavy-man\">SOU no longer generates paper statements<\/span>. It is the student account holder&#8217;s responsibility to check their SOU email account for notification of availability of an eBill and to view their Inside SOU student account for statements, charges and unpaid balances.<\/li>\n<li>The university provided email account is the official means of communication.<\/li>\n<\/ul>\n<p class=\"heavy-man dig-4\">Southern Oregon University &#8211; It is the responsibility of the university to:<\/p>\n<ul class=\"pop-4\">\n<li>Provide clear and consistent payment policies in a variety of formats: schedule of classes, monthly billings, SOU catalog, Business Services website.<\/li>\n<li>Maintain an accurate and up-to-date student account in the Banner Student Information System.<\/li>\n<li>Attempt to notify the student in writing when significant penalties or fines are assessed.<\/li>\n<li>Attempt to notify the student in writing of impending placement with a collection agency.<\/li>\n<\/ul>\n<h3>Procedure<\/h3>\n<p class=\"heavy-man dig-4\">Although the university would prefer not to use such remedies, SOU has the right to impose the following measures on delinquent student accounts:<\/p>\n<ul class=\"pop-4\">\n<li>registration may be denied or canceled<\/li>\n<li>the extension of credit and provision of services, grade reports, transcripts, diplomas, and graduation may be withheld<\/li>\n<li>eviction from student or family housing may result when past due amounts relate to housing or family housing charges<\/li>\n<li>report may be made to credit bureaus<\/li>\n<li>accounts may be submitted to the Oregon Department of Revenue or outside collection agencies<\/li>\n<li>Oregon State tax refunds may be withheld and applied to the delinquent account.<\/li>\n<\/ul>\n<p class=\"heavy-man dig-4\">Throughout the following procedure, a $50 Continued Balance Charge is assessed to the student account at the conclusion of each academic term until it is paid in full:<\/p>\n<ol class=\"pop-4\">\n<li>If a student account is not paid in full on the final academic date of the current term, the account is past due. The student may lose access to credit and these services: registration, graduation, and grades.<\/li>\n<li>Business Services continues to bill the student for six months; these billings are called Bill #1 through Bill #6.<\/li>\n<li>If the account is not paid in full when Business Services mails Bill #6, the account may be subject to further action:\n<ul>\n<li>The student may receive a letter when Bill #6 is mailed; this letter informs the student account holder of an impending 15% delinquency fee and other possible collection activities and penalties.<\/li>\n<li>The account may be referred to the Oregon Department of Revenue for possible tax offsets. This means that the Department of Revenue would hold the student&#8217;s tax returns in order to pay the outstanding amount.<\/li>\n<\/ul>\n<\/li>\n<li>If the account is not paid in full at the due date of Bill #6, the account is delinquent:\n<ul>\n<li>The account may be assessed a delinquency fee of 15% of the amount owed.<\/li>\n<li>Business Services may continue to bill the student for five months; these billings are called Bill #7 through Bill #11.<\/li>\n<\/ul>\n<\/li>\n<li>When Bill #12 is ready for mailing, further action may be taken. If the account is not paid in full, a second letter may be sent, informing the student of possible placement with the Oregon Department of Revenue or other outside collection agency.<\/li>\n<li>On the due date of Bill #12, if the account is not paid in full, the account may be placed with an outside collection agency or with the Oregon Department of Revenue&#8217;s collection division. These agencies will not only immediately calculate their collection fee and add it to the principal past due amount referred to them by SOU, but they may also use all of the collection remedies at their disposal to resolve the debt. The student account holder is responsible for all costs associated with the collection of this debt. Business Services will continue to monitor the account and assist the collection agency or Oregon Department of Revenue.<\/li>\n<\/ol>\n<hr class=\"pop-20\" \/>\n<p><span class=\"heavy-man\">References<\/span><br \/>\nOAR Div. 40 Schedule of Fees<br \/>\nOAR 580-041-0010(1)<br \/>\nORS 351.070 Collecting Accounts and Notes Receivable<br \/>\nFair Debt Collections Act<br \/>\nOregon Department of Revenue Guidelines<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2d99k-7-db9ce9136437aa0a735a707de1b89b81\">\n.flex_column.av-2d99k-7-db9ce9136437aa0a735a707de1b89b81{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2d99k-7-db9ce9136437aa0a735a707de1b89b81 av_one_fifth  avia-builder-el-10  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-x7q5s-df1c7c98929607997a0bb8424100cfdf\">\n.avia-section.av-x7q5s-df1c7c98929607997a0bb8424100cfdf{\nbackground-color:#e4e4e4;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-x7q5s-df1c7c98929607997a0bb8424100cfdf main_color avia-section-default avia-no-border-styling  avia-builder-el-11  el_after_av_section  el_before_av_section  sector-9 avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-218'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c\">\n#top .av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c{\npadding-bottom:8px;\nfont-size:20px;\n}\nbody .av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c .av-special-heading-tag{\nfont-size:20px;\n}\n.av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c .av-subheading{\nfont-size:16px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kiz9kxfi-9f7015f355bcde65b913ea0c567ace1c av-special-heading-h2 blockquote modern-quote  avia-builder-el-12  el_before_av_one_fourth  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><span class=\"heavy-man\">Section Contents:<\/span> <a href=\"\/student-services\/accounts\/\">Student Accounts<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-f6de47bfed71b9f2365f217dd58ca767\">\n.flex_column.av-kb3b4-f6de47bfed71b9f2365f217dd58ca767{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\nbackground-color:#e4e4e4;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-f6de47bfed71b9f2365f217dd58ca767 av_one_fourth  avia-builder-el-13  el_after_av_heading  el_before_av_one_fourth  first flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-14  avia-builder-el-no-sibling '><div id=\"nav_menu-12\" class=\"widget clearfix widget_nav_menu\"><div class=\"menu-student-accounts-1-container\"><ul id=\"menu-student-accounts-1\" class=\"menu\"><li id=\"menu-item-627\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-627\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/make-a-payment\/\">Make a Payment<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-628\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-628\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/make-a-payment\/payment-options\/\">Payment Options<\/a><\/li>\n\t<li id=\"menu-item-629\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-629\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/make-a-payment\/payment-policies\/\">Payment Policies<\/a><\/li>\n\t<li id=\"menu-item-630\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-630\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/make-a-payment\/past-due-and-delinquent\/\">Past Due &#038; Delinquent Accounts<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-673\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-673\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/sou-one-card\/\">SOU OneCard<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-5-7cdd6913907a0b75fea305ab1d545588\">\n.flex_column.av-kb3b4-5-7cdd6913907a0b75fea305ab1d545588{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\nbackground-color:#e4e4e4;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-5-7cdd6913907a0b75fea305ab1d545588 av_one_fourth  avia-builder-el-15  el_after_av_one_fourth  el_before_av_one_half  flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-16  avia-builder-el-no-sibling '><div id=\"nav_menu-13\" class=\"widget clearfix widget_nav_menu\"><div class=\"menu-student-accounts-2-container\"><ul id=\"menu-student-accounts-2\" class=\"menu\"><li id=\"menu-item-679\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-679\"><a href=\"\/financial-aid\/cost-of-attendance\/tuition-fees\/\">Tuition &#038; Fees<\/a><\/li>\n<li id=\"menu-item-675\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-675\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/revolving-charge-account-plan\/\">Revolving Charge Account<\/a><\/li>\n<li id=\"menu-item-702\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-702\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/holds\/\">Holds<\/a><\/li>\n<li id=\"menu-item-678\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-678\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/education-tax-credits\/\">Education Tax Credits<\/a><\/li>\n<li id=\"menu-item-1491\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1491\"><a target=\"_blank\" href=\"\/admissions\/afford\/oregon-residency\/\">Residency Afidavit<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-4-c1462e65ff127316512679b4987612b8\">\n.flex_column.av-kb3b4-4-c1462e65ff127316512679b4987612b8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\nbackground-color:#e4e4e4;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-4-c1462e65ff127316512679b4987612b8 av_one_half  avia-builder-el-17  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-x7q5s-6-24236668512ac04dfa52e5aad7ea028e alternate_color avia-section-default avia-no-border-styling  avia-builder-el-18  el_after_av_section  avia-builder-el-last  sector-10 avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-218'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce\">\n#top .av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce{\npadding-bottom:8px;\ncolor:#ffffff;\nfont-size:20px;\n}\nbody .av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .av-special-heading-tag{\nfont-size:20px;\n}\n.av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .av-subheading{\nfont-size:16px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-nsmwi-d7d168d65f775181b24d8f04b02cc9ce av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-19  el_before_av_one_fourth  avia-builder-el-first  av-inherit-size'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  ><span class=\"heavy-man\">Student Service Resources<\/span><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-3-aff53e514e2a00a0ce0bffe47f07f112\">\n.flex_column.av-kb3b4-3-aff53e514e2a00a0ce0bffe47f07f112{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-3-aff53e514e2a00a0ce0bffe47f07f112 av_one_fourth  avia-builder-el-20  el_after_av_heading  el_before_av_one_fourth  first flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-21  avia-builder-el-no-sibling '><div id=\"nav_menu-5\" class=\"widget clearfix widget_nav_menu\"><div class=\"menu-resources-1-container\"><ul id=\"menu-resources-1\" class=\"menu\"><li id=\"menu-item-1940\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1940\"><a href=\"https:\/\/sou.edu\/student-services\/enrollment\/degrees\/degree-works\/\">DegreeWorks<\/a><\/li>\n<li id=\"menu-item-1662\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1662\"><a href=\"https:\/\/sou.edu\/student-services\/navigate\/\">Navigate<\/a><\/li>\n<li id=\"menu-item-1915\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1915\"><a href=\"https:\/\/sou.edu\/student-services\/accounts\/holds\/\">Account Holds<\/a><\/li>\n<li id=\"menu-item-384\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-384\"><a href=\"https:\/\/sou.edu\/student-services\/referral-guide\/\">Student Referral Guide<\/a><\/li>\n<li id=\"menu-item-386\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-386\"><a href=\"https:\/\/sou.edu\/student-services\/forms\/\">Forms &#038; PDF&#8217;s<\/a><\/li>\n<li id=\"menu-item-382\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-382\"><a href=\"https:\/\/sou.edu\/student-services\/faq\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-390\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-390\"><a href=\"https:\/\/sou.edu\/student-services\/\">Raider Student Services Home<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-2-2525dcb1cc2a205d33eb9769a345c05f\">\n.flex_column.av-kb3b4-2-2525dcb1cc2a205d33eb9769a345c05f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-2-2525dcb1cc2a205d33eb9769a345c05f av_one_fourth  avia-builder-el-22  el_after_av_one_fourth  el_before_av_one_half  flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-23  avia-builder-el-no-sibling '><div id=\"nav_menu-11\" class=\"widget clearfix widget_nav_menu\"><div class=\"menu-resources-2-container\"><ul id=\"menu-resources-2\" class=\"menu\"><li id=\"menu-item-604\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-604\"><a href=\"\/financial-aid\/\">Financial Aid<\/a><\/li>\n<li id=\"menu-item-656\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-656\"><a href=\"\/financial-aid\/cost-of-attendance\/\">Cost of Attendance<\/a><\/li>\n<li id=\"menu-item-599\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-599\"><a href=\"\/financial-aid\/apply-for-aid\/\">Apply for Financial Aid<\/a><\/li>\n<li id=\"menu-item-600\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-600\"><a href=\"\/financial-aid\/scholarships\/\">Scholarships<\/a><\/li>\n<li id=\"menu-item-601\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-601\"><a href=\"\/financial-aid\/aid-types\/\">Financial Aid Types<\/a><\/li>\n<li id=\"menu-item-603\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-603\"><a href=\"\/financial-aid\/veterans\/\">Veterans Benefits<\/a><\/li>\n<li id=\"menu-item-1916\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1916\"><a href=\"\/financial-aid\/checklist\/\">Financial Aid Checklist<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb3b4-1-47e2f9eddf8eed511b98d17898c61a49\">\n.flex_column.av-kb3b4-1-47e2f9eddf8eed511b98d17898c61a49{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-kb3b4-1-47e2f9eddf8eed511b98d17898c61a49 av_one_half  avia-builder-el-24  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-25  avia-builder-el-no-sibling '><div id=\"custom_html-3\" class=\"widget_text widget clearfix widget_custom_html\"><div class=\"textwidget custom-html-widget\"><h3 style=\"text-align: right\">Contact Raider Student Services<\/h3>\r\n<p class=\"pop-8 mossy-link dig-8\" style=\"text-align: right\"><span class=\"heavy-man\">SOU Bookstore<\/span><br \/>\r\n1250 Siskiyou Blvd.<br \/>\r\nAshland, OR 97520<br \/>\r\nPhone: <a href=\"tel:+15415526600\" target=\"_blank\" rel=\"noopener\">541.552.6600<\/a><br \/>\r\nFax: 541.552.6614<br \/>\r\nFinancial Aid &amp; Scholarships: <a href=\"mailto:finaid@sou.edu\" target=\"_blank\">finaid@sou.edu<\/a><br \/>\r\nRegistrar (Registration &amp; Records): <a href=\"mailto:registrar@sou.edu\" target=\"_blank\">registrar@sou.edu<\/a><br \/>\r\nBursar (Student Financial Accounts): <a href=\"mailto:studentaccounts@sou.edu\" target=\"_blank\">studentaccounts@sou.edu<\/a><br \/>Hours: Monday through Friday, 9 am - 4 pm<\/p>\r\n<p class=\"pop-0 mossy-link\" style=\"text-align: right\"><a href=\"\/student-services\/contact\/\">Contact Us<\/a><\/p><\/div><\/div><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":188,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-218","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - 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