Scholarships, Grants & Tuition Assistance for Service Members
Thank you for your service, and welcome Raider Veterans, Service Members and Military Dependents!
The VA Certifying Official in the Office of Financial Aid and Scholarships is responsible for certifying VA educational benefits and for financial aid for veterans and dependents. For all benefit related questions or to submit paperwork, please email firstname.lastname@example.org .
What happens to my GI Bill benefits if my SOU changes to online classes?
This depends on the action taken by SOU, and your attendance. Please be sure the VA has your current email address on file. They can send certain information only electronically.
You can sign in to update your email online through our “Ask a question” tool. Or call the Education Call Center toll-free at 888.442.4551, Monday through Friday, 8 am to 7 pm ET.
If SOU changes to Remote Delivery classes:
If you’re currently receiving GI Bill benefits, payments will continue automatically. You don’t have to do anything. You’ll continue to receive the same monthly housing allowance payments you received for resident training until December 21, 2020, or until SOU resumes normal operations.
If SOU is in session, but you can’t attend due to COVID-19:
The VA can pay you through your last date of attendance, but not through the end of the term. This may result in debts and overpayment. If this happens, you can submit a waiver request.
Can I still file a claim or get help from my regional office?
Yes. The VA has temporarily closed all 56 regional offices for in-person visits due to COVID-19.
You can still file a claim online, by mail, or with the help of a trained professional. And they can still answer your questions by phone and through the online customer service tool. They are also continuing to support services like educational counseling, collecting information for fiduciary claims, and specially adaptive housing assistance by phone or video conferencing tools like VA Video Connect.
Learn how to file a claim online, by mail, or with the help of a trained professional for:
Is the VA is currently granting extensions under good cause provisions?
The VA is currently granting extensions under good cause provisions for any claim or appeal paperwork deadlines if:
You or your authorized representative requests an extension due to the COVID-19 pandemic, and
The time limit on your claim or appeal expires on or after March 1, 2020
To request an extension for filing a claim or appeal:
Simply add a note to your late-filed application that you’re requesting an exemption for timely filing due to COVID-19.
If you’ve already filed a claim and need more time to submit evidence or other documents:
Continue to submit your requests for exemptions due to COVID-19 in writing or by phone at 800.827.1000 .
Please tell the VA how much extra time you need. We won’t take final action on your claim until you’ve submitted your additional evidence or other documents to support your claim, or the extension period ends.
If you need to sign paperwork:
The VA doesn’t require physical or wet signatures (meaning signed in ink) on claims applications or other documents, as long as your claim information and signature show no irregularities. Please work with your VA representative to find out which type of signature you’ll need for a specific benefit or service.
If you have any questions, please call us at 800.827.1000 . They are open Monday through Friday, 8 am to 9 pm ET.
What if I can’t pay my existing VA debt?
As of April 3, 2020, the VA has taken action to stop collection on newly established Veteran debt and make it easier for Veterans to request extended repayment plans and address other needs during this time. Please check back regularly for updates.
If you have VA debt that has already transferred to the U.S. Department of the Treasury:
The U.S. Department of the Treasury won’t take any more action on your debt during this time. This means they won’t add more fees or interest, reduce or withhold part of your federal or state payments or job wages to pay your debt, or refer your account to a private collection agency.
If you have VA debt being managed by VA:
They’ll work with you to decide whether you’d prefer to temporarily stop collection action, including stopping the addition of fees and interest, during this time or extend your repayment terms.
If you have debt related to VA benefits, please contact the VA Debt Management Center at 800.827.0648 to make arrangements. They are open Monday through Friday, 7 am to 7 pm ET.