SOU Housing Student Staff Employment
General Student Staff Expectations
Student Staff Members for University Housing should:
- Have and maintain a 2.5 GPA for each term and a 2.5 culmlative GPA while employed
- Be in good judicial standing with the University and University Housing
- Have a positive attitude about the work that they do
- Conduct themselves in a professional manner
- Alternate employment may be limited depending on position
- Maintain confidentiality of sensitive information
- All positions are contingent upon completion of a successful background check
Qualifications
This position is designated as a critical, security-sensitive or safety-sensitive position and therefore, requires the successful completion of a Criminal Background Check and adherence to confidentiality agreements.
Excellent communication skills and the ability to effectively communicate information in a clear and understandable manner both verbally and in writing.
The University Housing department expects its staff members to find a successful balance between academics and the student staff position and is concerned about the academic success of its staff members. Therefore, student staff must be enrolled as a full-time student and remain in good academic standing by maintaining a term and cumulative grade point average of 2.50 while fulfilling the requirements and obligations of an SOU student.
Student Staff Members may not hold any position on Area Council or any compensated position within the Residence Hall Association.
Special Characteristics
Job requires 18-20 hours per week (NOTE: Students with multiple jobs can only work a combined maximum of 20 hours each week).
Work may be required on weekends, hours of work may vary.
Work environment involves frequent interruptions and the delivery of documentation across campus.
Conditions
A student staff member will not be placed on academic, judicial, or performance probation more than once during the entire term of employment with University Housing. If it becomes necessary to put the staff member on probation a second time during employment, the staff member may be terminated.
Student staff members are expected to be in compliance with the SOU Student Code of Conduct, University Housing Contract, city ordinances, and state and federal laws.
The University Housing Department expects student staff to serve as positive role models to residents and within the community. Therefore, a student staff member must remain in good standing (academic, judicial, and performance) with Southern Oregon University and University Housing at all times during their employment. Staff members that fail to remain in good standing could receive sanctions including but not limited to probation, termination, and/or deduction in their compensation.
In order to develop as a paraprofessional and maintain positive working teams, staff are required to attend training sessions, assist with staff selection processes, be responsible for the information provided in the Student Staff Training Manual, attend weekly staff meetings, one-on-one meetings with supervisor, and in-service training sessions. Exceptions to miss any part of training must have a direct academic connection and will be considered for approval by your supervisor.
In order to foster and maintain positive levels of trust, student staff must be professional and discreet with sensitive and confidential information. Use of electronic devices and files provided by University Housing (phone, tablet, etc.) are reserved for the purposes of University Housing employment responsibilities only.
The student staff member understands that this employment agreement is a general statement of duties and does not specifically cover every duty of their position. The student staff member understands the supervisor of their area will provide them with more specific expectations during each term with what will be expected to comply. The staff member further understands that there may be other duties assigned by the University Housing department.
Student Staff Members may not hold any position on Area Council or any compensated position within the Residence Hall Association.
Resident Assistant
Resident Assistants (RAs) have the most direct and regular contact with our residence hall students. Their primary responsibility is to act as a facilitator for the residence hall community and to enhance the social, educational, and cultural development of each of their residents, which typically includes planning and hosting events within the residence halls. The RA works to help students through challenges and helps celebrate their successes. They serve on a nightly duty rotation to assist students with a variety of concerns and to keep the residence halls safe and secure.
Position Responsibilities:
- Community Facilitator
- Be available and accessible to floor residents. RAs should plan weekly contact hours with residents.
- Know all of their residents by name within the first three weeks of each term. Hold at least one floor meeting per term.
- Assist students with personal, social, and academic problems.
- Assist in the development of an educationally supportive and inclusive living environment by providing effective, educational activities, and consistent monitoring of the floor environment.
- Respect and maintain appropriate staff and student confidentiality.
- Encourage personal responsibility on the part of every floor member.
- Welcome each resident at the beginning of each term and any new residents, by providing floor and door decorations.
- Participate and involve residents in University events as directed by University Housing. These include but are not limited to Orientation and Week(end) of Welcome activities.
- Actively support and encourage participation in Area Council meetings and events.
Referral Agent
- Report all emergencies and serious situations to their supervisor and/or the professional staff member on call, as dictated by protocol.
- Be familiar with all campus and community resources to assist residents with problems.
- Act as a referral agent for students to different campus and community resources.
Team Member
- Attend and participate in all staff training and in-service sessions.
- Attend all weekly staff meetings and contribute to the efficient functioning of the community.
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
Administrator
- Be available for and participate in the opening and closing of residence halls.
- Assist with year-end closing activities. RAs will be required to remain in their building until the building has been officially closed per University Housing staff guidelines.
- Be available for special staffing assignments, including but not limited to Opening Weekend, Preview Weekends, Homecoming, Halloween, and Finals Weekends.
- Participate in weekly and weekend building duty rotation. Duty coverage will be determined prior to the start of each term under the direction of your supervisor. Switching duty (a whole night) will be
permitted only with the permission of your supervisor. Duty covers (a short period of time) are not permitted under any circumstances unless prior approval has been made with your supervisor.
RAs are expected to help with All-On Days. Opening Weekend, Halloween, Preview Weekends, Winter Closing and Opening, Spring Closing, and any other All-On Days as assigned by your supervisor are days that all RAs are expected to be present and assisting the Department. - During All-On Days, all RA staff members are expected to stay within the Ashland city limits or within a 30-minute response radius and participate in enhanced duty rotations, as specifically outlined by your supervisor. During these All-On Days, RAs that are off-campus (while within the response radius) are expected to be available and responsive to communication from their supervisor and/or professional staff on call.
- November break (Thanksgiving) and Spring break are weeks when the residence halls remain open. RAs are expected to work either during November break or during Spring break. The duty schedule for these breaks will be facilitated by your supervisor.
- Maintain professional and timely communication with the direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- RAs are expected to regularly check all forms of communication as designated by their supervisor, unless they are on approved time away.
- Complete the following administrative tasks in a timely fashion: check in, check out, room inventory forms, maintenance requests, surveys, CARES reports, incident reports, and other tasks assigned by your supervisor.
- Post notices, flyers, newsletters, and correspondences in a timely manner.
- Be responsible for the information presented in meetings, training sessions, and communicated by your supervisor.
University Representative
- Actively confront and document all disciplinary situations.
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Provide objective and detailed information in all community complaints/concerns by designated deadlines, per University Housing protocol.
- Receive approval from the Director of Housing prior to sharing department-related information with the media.
- Demonstrate exemplary behavior at all times.
Educator/Programmer
- Provide quality educational and inclusive events as defined in training sessions and as designated by your supervisor.
- Actively participate in and support campus and departmental programming efforts.
- Complete all programming administrative tasks in a timely fashion, as outlined by your supervisor (proposals, marketing, evaluations, etc.).
Resident Manager
Resident Managers (RMs) work primarily with the tenants and their families in Student Apartments & Family Housing. RMs serve as quality customer service providers, general resources, and community facilitators through various events and initiatives. RMs support the academic mission of the University by providing a safe, healthy, and educationally purposeful living environment for all residents of Student Apartments & Family Housing. RMs serve on a nightly duty rotation to assist tenants with a variety of concerns and to keep the community safe and secure.
Position Responsibilities:
- Community Facilitator
- Respect and maintain appropriate staff and student confidentiality.
- Maintain all public bulletin board posting spaces in the halls.
- Help prepare for and co-facilitate programs in the residence halls.
Team Member
- Contribute to the efficient functioning of the hall.
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
- Support and serve as a resource to the University Housing staff.
Administrator
- Be available for and participate in trainings & the opening and closing of residence halls
- Be available for and participate in the opening and closing of residence halls
- Maintain professional and timely communication with direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- Complete the following administrative tasks in a timely fashion: check in, check out, room inventory forms, maintenance requests, surveys, behavioral complaints, and other tasks assigned by your supervisor.
- Facilitate the completion of the following tasks among the RA staff: Maintenance requests, suitemate agreements, custodial requests, hall rosters, etc.
- Opening Weekend, Preview Weekends, and Spring Closing are closed weekends/weekdays (these are dates that administrative assistants should expect to work).
- Be familiar with and knowledgeable about all the information in the Student Staff Training Manual.
University Representative
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.
Housing Office Assistant
The Housing Office Assistants (OAs) work to help tenants with payments, process room changes, sort and distribute mail and packages, and answer general questions about Housing. They are expected to provide quality and professional customer service to SOU students, families, faculty, staff, and guests. The Housing Office Assistant position is an hourly position. Students hired must be able to work at least 10 hours per week, with a maximum of 20 hours per week.
Position Responsibilities:
University Representative
Team Member
Housing Office Administrative Assistant
Position Responsibilities:
General Front Desk Operations
Greet people at the front counter
Answer questions from students, parents, other campus constituents, etc.
Answer telephone, take messages, route calls, follow up on messages from previous shifts as appropriate
Give Residence Hall tours to prospective students and their parents
Process forms, requests, and other documents
File, make copies, take items to other offices on campus, and update manuals
Check out keys and handle keys following appropriate protocol to ensure security. Misuse of keys may result in immediate termination.
Update StarRez and Banner appropriately
Perform and coordinator resident check-ins for both the Residence Halls and Student Apartments & Family Housing
Process room check-out and room change forms
Make change, sell stamps and other items as we obtain them to sell
Take rental payments and make change for Student Apartments & Family Housing residents while ensuring consistent financial security surrounding credit card information, and bank account information.
Maintain security of the University Housing Office at all times. Never leave the office unattended and unsecured.
Sort and distribute mail to student boxes
Log in all packages and prepare and distribute package notifications
Distribute packages to students, complete necessary workflows to accurately account for receipt and distribution of packages
Forward all mail on a weekly basis
Re-route mail and packages within the Residence Hall system as needed.
Order repairs for mailboxes
Maintain professional relationships with FedEx, UPS, USPS, and all other vendors
University Representative
Uphold the policies and programs of Southern Oregon University.
Explain and enforce all University and Housing policies and procedures.
Get approval from the Director of Housing prior to sharing departmental-related information with media.
Demonstrate exemplary behavior at all times.
Team Member
Attend and participate in staff training and in-service sessions.
Be available for and participate in the opening and closing of residence halls
Attend all weekly staff meetings and contribute to the efficient functioning of the community.
Participate in the recruitment, selection, and training of newly hired staff members.
Social Media & Marketing Administrative Assistant
Social Media & Marketing Administrative Assistant works with the image of University Housing. Their primary responsibility is to create marketing and manage the social media sites for University Housing. This is an hourly position, students must be able to work 15-20 hours per week.
Position Responsibilities:
Team Member
- Attend and participate in all staff training and in-service sessions.
- Be available for and participate in the opening and closing of residence halls.
- Help develop a staff community, which includes University Housing student staff, professional staff, Residence Hall Association Executive Board members/committee chairpersons, National Residence Hall Honorary, and Area Council student leaders. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
Administrator
- Be available for and participate in the opening of the residence halls.
- Maintain professional and timely communication with direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- Be familiar with and knowledgeable about all the information in the Student Staff Training Manual, and SOU Style Guide.
- Attend applicable University Housing meetings and serve on applicable committees, where social media and marketing knowledge and expertise is expected.
Social Media
- Maintain and update the University Housing social media sites on a regular and consistent basis.
- Advertise University Housing and SOU events on social media sites in a timely and professional manner.
- Attend authorized University Housing and SOU events, professionally socialize with students, and post appropriate messages/photos on social media sites.
Graphic Design
- Serve as a media publicity consultant for Resident Assistants, Resident Managers, Area Councils, Residence Hall Association, National Residence Hall Honorary and University Housing Professional Staff members.
- Be responsible for organizing, maintaining and updating all applicable files related to projects.
- Create and update University Housing publications and marketing plans for residence hall opening and closing, staff selection, department tabling and fairs, re-application process, and other applicable projects.
- Utilize applicable programs to complete projects in a professional and timely manner.
University Representative
- Uphold the policies and programmatic guidelines of Southern Oregon University.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.
Educator/Programmer
- Actively participate in and support campus and departmental programming efforts.
Programming & Engagement Assistant
The Programming & Engagement Administrative Assistant is a facilitator for the residence hall community and works to enhance the social, educational, cultural, and development of the residents by planning and hosting a variety of events and initiatives. This is a hourly position, students must be able to work 15-20 hours a week.
Position Responsibilities:
- Community Facilitator
- Respect and maintain appropriate staff and student confidentiality.
- Maintain all public bulletin board posting spaces in lobbies.
Team Member
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
- Support and serve as a resource to the University Housing staff.
Administrator
- Be available for and participate in trainings & the opening and closing of residence halls as follows:
- Be available for and participate in the opening and closing of residence halls
- Maintain professional and timely communication with direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- Assist with the creation and facilitation of traditional programming.
- Assist with the facilitation of academic initiatives.
- Opening Weekend, Halloween, Preview Weekends, Spring Finals Weekend, and Spring Closing are closed weekends/weekdays. All staff is expected to stay within the Ashland city limits and participate in enhanced duty rotations, as specifically outlined by your supervisor.
- Be familiar with and knowledgeable about all the information in the Student Staff Training Manual.
University Representative
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.
Conferences Administrative Assistant
Position Responsibilities:
Community Facilitator
- COAs are expected to develop positive relationships with conference guests, address guest needs, and establish a welcoming sense of community and environment.
- Provide for the comfort and safety of all guests of the Southern Oregon University Conference Office and the University.
- Be available to guests and assist with their daily needs.
- Ensure every room and hall is ready before the arrival of conference groups or guests.
- Stay visible throughout a group’s stay.
- Be present & positive and serve as an appropriate role model for all guests and co-workers
- Accept and work with each University Housing staff member and guest as an individual deserving respect.
- Be available and accessible to conference guests & residents. COAs should be encouraged to provide assistance when on shift or when they see a guest/resident in need.
- Respect and maintain appropriate staff and student confidentiality.
- Encourage personal responsibility on the part of every guest.
- Welcome each client at the beginning of each conference and any new guest, when applicable.
Referral Agent
- Report all emergencies and serious situations to their supervisor.
- Be familiar with all campus and community resources to assist guests with problems.
- Submit needed reports promptly to the Conference Office and provide necessary follow-up.
Team Member
- Perform and coordinate check-ins and check-outs for Conference groups which will require nights and/or weekend work.
- Prepare the residence halls for the arrival of conference guests
- Ask for help from CAs and University Housing staff as needed.
- Foster an attitude of responsibility in the Conference program.
- Attend and participate in all staff training and in-service sessions.
- Attend all weekly staff meetings and contribute to the efficient functioning of the halls.
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
- Be able to work independently or as a project leader as needed.
- Other duties as assigned.
Administrator
- Work up to 20 hours per week for Conference Services on projects as assigned by the Conference Coordinator.
- Provide office assistance as assigned (answering phones, light clerical work, etc.) in the conference office.
- Communicate concisely and clearly with all conference guests, CA’s, and University staff in a timely and appropriate manner.
- Be available for and participate in the closing of residence halls
- Spring Closing is a closed weekend/weekdays. All staff are expected to stay within the Ashland city limits and participate in enhanced duty rotations, as specifically
- outlined by your supervisor.
- Maintain professional and timely communication with direct supervisor throughout the entirety of the contract. This includes but is not limited to scheduled 1:1 meetings, prompt email and phone communication, etc.
- Complete the following administrative tasks in a timely fashion: check in, check out, maintenance requests, surveys, behavioral complaints, incident reports, and other tasks assigned by your supervisor.
- Be familiar with and knowledgeable about all the information in the Student Staff Training Manual.
- Other duties as assigned by the Assistant Director of University Housing for Conference Services, Conference Coordinator, Conference Graduate Assistant, or designee
University Representative
- Actively confront and document all disciplinary situations.
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Provide factual, accurate information in all community complaints/concerns within 24 hours of the incident.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.
- Acquaint the group adviser with conference policy and guidelines, emergency procedures, and facility layouts.
Residence Halls Administrative Assistant
Community Facilitator
- Respect and maintain appropriate staff and student confidentiality.
- Maintain all public bulletin board posting spaces in the halls.
- Help prepare for and co-facilitate programs in the residence halls.
Team Member
- Contribute to the efficient functioning of the hall.
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
- Support and serve as a resource to the University Housing staff.
Administrator
- Be available for and participate in trainings & the opening and closing of residence halls
- Be available for and participate in the opening and closing of residence halls
- Maintain professional and timely communication with direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- Complete the following administrative tasks in a timely fashion: check in, check out, room inventory forms, maintenance requests, surveys, behavioral complaints, and other tasks assigned by your supervisor.
- Facilitate the completion of the following tasks among the RA staff: Maintenance requests, suitemate agreements, custodial requests, hall rosters, etc.
Opening Weekend, Preview Weekends, and Spring Closing are closed weekends/weekdays (these are dates that administrative assistants should expect to work). - Be familiar with and knowledgeable about all the information in the Student Staff Training Manual.
University Representative
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.
Student Apartments & Family Housing Administrative Assistant
Position Responsibilities:
Community Facilitator
- Respect and maintain appropriate staff and student confidentiality.
- Maintain posting spaces in the laundry room and throughout the complex.
- Help prepare for and co-facilitate programs in SAFH.
Team Member
- Contribute to the efficient functioning of the complex.
- Help develop a staff community, which includes custodial/maintenance workers, student workers, and all other staff who work in the department. Display a positive attitude and be supportive to all staff members.
- Participate in the recruitment, selection, and training of newly hired staff members.
- Support and serve as a resource to the University Housing staff.
Administrator
- Be available for and participate in trainings & the opening and closing of residence halls
- Be available for and participate in the opening and closing of residence halls
- Maintain professional and timely communication with the direct supervisor throughout the entirety of the contract. This includes but is not limited to weekly 1:1 meetings, prompt email and phone communication, etc.
- Complete the following administrative tasks in a timely fashion: check in, check out, inventory inspections, maintenance requests, surveys, reference checks, and other tasks assigned by your supervisor.
- Facilitate the completion of the following tasks among the RM staff: Maintenance requests, custodial requests, complex rosters, wait list auditing, etc.
- Be familiar with and knowledgeable about all the information in the Student Staff Training Manual, SAFH Lease, and SAFH Policies and Procedures Manual.
University Representative
- Uphold the policies and programs of Southern Oregon University.
- Explain and enforce all University and Housing policies and procedures.
- Receive approval from the Director of Housing prior to sharing departmental-related information with the media.
- Demonstrate exemplary behavior at all times.