SOU Raider Student Services
Frequently Asked Questions
Find some of the many commonly asked enrollment, financial aid, registration and account questions from students at Southern Oregon University.
When will my financial aid disburse?
Your financial aid will disburse to your student account each term based on the following disbursement calendar for the school year. Any money leftover (refund) will be sent to BMTX, Inc. the next business day.
Other reasons why your aid could be delayed:
Document requirements may be missing. Check you Student Tasks on your Workday account for any outstanding requirements.
When will I get my refund?
Refunds always go to BMTX, Inc. the next business day after aid has disbursed. Disbursement timing depends on your selected refund preference.
Your choices include:
- Deposit to an Existing Account – Money is transferred to an existing account the same business day BMTX, Inc. receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
- Deposit to a BankMobile Vibe Account – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BMTX, Inc. receives funds from your school.
Why hasn’t my aid disbursed?
The most common reason is a student’s enrollment status with Financial Aid does not match the amount of credits that a student is registered for. Students are automatically set up as full time (12 credits – Undergraduate or 9 credits – Graduate.) If that should differ, students must notify SOU financial aid in writing (preferably email) and let them know how many credits they are registered in for the term.
Other reasons your aid could be delayed:
Document requirements missing – Check your Student Requirements in the Financial Aid Requirements box within InsideSOU for outstanding requirements.
How can I pay my bill?
Students can pay online through the Finance page of their Workday account, by visiting the Pay Your Bill link in the Student Resources section on InsideSOU, make an in-person payment, or mail payments to the address below.
Online: E-check/ACH Payments: This is the fastest and most popular fee-free option. You can use your bank account information (routing and account number) to make an online payment directly through your student portal.
In-person payments can be made on campus Monday – Friday, 9am-4pm, in Churchill Hall, Office 151.
Payment can also be delivered to a secure drop box located in either:
- The Bursar’s Office, Churchill Hall Office 151
- Raider Student Services in the SOU Bookstore
- Computer Science West 2nd Floor
Mail a check:
Southern Oregon University
1250 Siskiyou Blvd
Ashland OR 97520
ATTN: Bursar’s Office, Churchill Hall, Office 151
(Be sure and include SOU ID# on any mail in payments)
How do I resolve registration errors?
You can request a Course Section Override through the Academics Hub section of your Workday account. In the “Suggested Links” area will be a link to starting the override request.
The second week of the term, students will not be able to register for courses without instructor permission which can also be gained through the “Request a Course Section Override” process. Classes added the second week will require the instructor’s permission. Classes added the third and fourth week of the term also require Chair or Division Director permission. it is not generally permissible to add a course after the 4th week of the term.
How do I get on a payment plan?
2026-2027 Enrolled Students: You can establish a payment plan through your Workday dashboard. You can independently establish a payment plan for your current balance each term. Payment plans for prior balances will be established through a Student Balance Specialist:
studentbalances@sou.edu or 541-552-6562.
How do I order a transcript?
To order a SOU transcript, see the instructions located on the Student Records Transcripts page.
Can I get Financial Aid for Summer term?
Students interested in summer financial aid must first register for summer courses AND have a completed FAFSA on file. There is NOT a separate summer financial aid application. Learn more about summer aid here.
How much do I owe?
Your most current balance is viewable through the Finance page of your Workday account.
How can I get an enrollment verification?
You will need to log into InsideSOU
Scroll to Online Services
Choose Banner Self-Service (SISWeb)
Click on Student
Go to Student Records Folder
Go to Enrollment Verification Link
Click on the National Student Clearinghouse link for an immediate certificate
OR
Alternatively, you may request an in-house verification on SOU Letterhead, which takes 24 hours to process. Follow the steps above except instead of clicking on the link for the clearinghouse, click on “Request Enrollment Verification” at the bottom.
When are fees due?
To avoid the Continued Balance Charge of $50, please pay your account in full by the final day of the term. Check the Academic Calendar for exact dates here.
What is the Revolving Charge Account Plan?
If you don’t pay in full by the initial term due date, SOU automatically activates the RCA.
Space your payments! Instead of paying in full at the onset of the term, students and/or their supporters may pay over the length of the term prior to a Continued Balance Charge being assessed.
Why do I have an academic advising hold, I’ve already met with my advisor?
In order for your Academic Advising hold to be lifted, your advisor must put in an advising plan into your record. Please contact your major advisor or if you have not yet declared a major contact a Student Success Coordinator at advising@sou.edu .
Why do I have a past due balance hold?
A Past Due Balance hold will automatically apply to accounts that have a balance remaining on the account 28 days after the term begins. The first day of the term is the payment due date for the term’s charges and any balance remaining, after anticipated financial aid has been deducted from the total balance due, will incur the hold.
Why can’t I register? My balance is below $3,000/$6,000
If you have a past due balance that is more than 6 months old, you may have an internal collections hold on your account, Your past due balance must be paid in full in order for you to be eligible to register. If you cannot pay your balance, contact a Student Balance Specialist: studentbalances@sou.edu or 541-552-6562.